Discover answers to common questions about the Magical Custom Fields app for Shopify and solutions to issues merchants encounter.
About Magical Custom Fields
Where can I see the answers submitted by customers to a custom field?
- From your Shopify admin, go to Orders.
- Click the order number.
- The answers will show below the product title for each item in the order.
Can custom field answers be added to Shopify email notifications?
Yes. To add field answers into a Shopify email notification:
- From your Shopify admin, go to Settings > Notifications.
- Click the name of the notification that you want to change.
- Click Edit code.
- Find the line that contains the following code:
{% for line in subtotal_line_items %} - Find the block of code referencing the product title that comes shortly after the code above. Paste the following code after the code block for the product title:
{% unless line.properties == empty %}
{%- for prop in line.properties -%}
{{ prop.first }}: {{ prop.last }}
{%- endfor -%}
{% endunless %} - Click Save.
Can custom field answers be added to Shopify packing slips?
Yes. To add field answers into a Shopify packing slip:
- From your Shopify admin, go to Settings > Shipping and delivery.
- In the “Packing slips” section, click “Edit” link in the “Packing slip template” card.
- Click Edit code.
- Find the line that contains the following code:
{{ line_item.title }} - After the closing
</span>tag for<span class="line-item-description-line">surrounding the above code, paste the following code after the code block for the product title:
{% unless line_item.properties == empty %}
{%- for prop in line_item.properties -%}
{{ prop.first }}: {{ prop.last }}
{%- endfor -%}
{% endunless %} - Click Save.
Can custom field answers be included with Shopify Order export spreadsheets?
No. Magical Custom Fields uses Line Item Properties for answers submitted to the fields. Line Item Properties are not part of Shopify’s native Order export functionality.
It may be possible to export Orders with Line Item Properties by using another app from the Shopify App Store.
Can custom fields be displayed outside of Product pages (ex. Pages, Blogs)?
Starter Plan
No, custom fields can currently only be added to product pages.
Growth Plan (Shopify Plus only)
Yes, fields can also be added to the checkout.
Does this app work with accelerated checkout methods?
Yes, custom fields are compatible with accelerated checkout methods in the cart and checkout, but not from product pages.
Does this app work with dynamic checkout buttons?
No, custom fields are NOT compatible with dynamic checkout buttons on product pages.
Is there a character limit on the Label field?
Yes, but only for cart fields (Shopify Plus, app Growth Plan only). Minimum 3, maximum 30 characters. If you input less than three characters, additional underscores (ex. A__) will be added to your Label.
Free Setup & Support
If you have not found the answer you are looking for, please contact the Magical Apps team and one of our friendly experts will be happy to answer your question for you.